At SmeedijzerenBeslag.nl we understand that good customer service is more than just a friendly voice on the other end of the line. It's about personal attention, knowledge of our products and the willingness to go the extra mile to help you. That's why we like to do things a little differently than the big companies.
Not a Call Center, but a Personal Team
When you contact our customer service, you will not be faced with a call center full of scripts and long waiting times. With us, you will be directly on the line with a small and dedicated team. We are a close-knit group of people with a passion for our profession and in-depth knowledge of our products.
Every employee knows the range and knows exactly how we can help you best. Whether you have a question about a wrought iron doorknob or are unsure about the size of a hinge, you can count on personal advice and practical solutions.
Always close to the Warehouse
A big advantage of our small team is that we literally work next to the warehouse. Do you have a specific question about a product? Then we just walk into the warehouse to grab the item and immediately measure something or check a detail. This way you get a quick and accurate answer to your question.
These short lines make our customer service unique. No "just looking in the system" or being transferred to different departments, but an immediate answer from someone who knows what it's about.
Our Opening Hours
In order to help our customers as best as possible, we are available by phone on weekdays from 9:00 to 15:00 . These are clear times that allow us to guarantee the quality of our service, without compromising the attention we give to each customer. Outside these times, you can of course always send us an e-mail, and we will respond as soon as possible.
Why SmeedijzerenBeslag.nl?
We do everything we can to offer you the most pleasant experience possible, from your first contact with our customer service to the moment you receive your order. Our small scale is our strength: we combine artisanal products with personal service, something you will not easily find in large web shops.
Do you have a question?
Do you need advice about our wrought iron products or do you have a specific question about an order? Feel free to contact us. Our team is ready to help you and make sure you get exactly what you are looking for. Call us during office hours or send us an email. At SmeedijzerenBeslag.nl you are not a number, but a valued customer.
Personal, committed and always willing to go the extra mile – that is the customer service of SmeedijzerenBeslag.nl.
